Privacy Policy

Overview

Northline Heating & Cooling ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you use our website or contact us for heating and cooling services, and how we use and protect it.

Information We Collect

We collect the following types of information:

• Contact information. Your name, phone number, email, and service address when you submit a service request or a contact form.
• Service details. Information you share about your system, the work you need, and your timeline, so we can schedule and prepare an accurate estimate.
• Usage data. IP address, browser type, and pages visited, collected automatically to keep the site working and secure.
• Service records. Details of work we performed, retained for warranty, maintenance history, and billing.

How We Use Your Information

We use the information you provide to respond to your request, schedule and perform service, prepare estimates, support warranty and maintenance-plan obligations, and keep records required for our business. We do not sell your personal information.

How We Share Information

We share information only as needed to do the work, for example with a manufacturer for a warranty registration, or with a financing partner when you have applied for financing. We may also disclose information when required by law.

Cookies

Our website uses cookies to keep the site functioning and to understand general usage. You can disable cookies in your browser settings, though some parts of the site may not work as well.

Data Retention

We keep your information for as long as needed to provide our services, honor warranties and maintenance agreements, and meet legal and tax obligations. When it is no longer needed, we dispose of it securely.

Your Choices

You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. To make a request, contact us at service@northlinehvac.com.

Contact

If you have questions about this policy, email us at service@northlinehvac.com.